At the end of each workshop I organize, I always ask for the main takeaway from the session.

And almost always the most popular takeaway is something that was not on the training outline, but rather something that they took from an offhand comment by me or one of the other participants.

No matter how much I prepare the training or how much I adapt the training contents based on what I know about the participants…

Jeroen Sangers @jeroensangers