Nicholas Bate is the master of helpful advise in bite sized lists. I’m already waiting for the second part of the list Covid–19, 101, 1–10m
8. Your business will continue to be a blend of high-tech and high-touch. The former must be fast, easy and responsive. The latter must be fast, easy and attentive. […] 10. A phone call without visual distraction can be surprisingly productive. Try it.